Refund policy
At Maison Fontaine Paris, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags (if applicable), and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at:
support@maisonfontaineparis.com
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
For any return-related questions, you can contact us at:
support@maisonfontaineparis.com
Damages and Issues
Please inspect your order upon arrival and contact us immediately if:
• The item is defective
• The item is damaged
• You received the wrong item
We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
If you are unsure about your item, please contact us before requesting a return.
Sale Items and Gift Cards
Unfortunately, we do not accept returns on:
• Sale items
• Gift cards
Exchanges
The fastest way to receive a replacement item is to return the original item.
Once your return is accepted, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be:
• Unused and in original condition
• In original packaging
• Accompanied by proof of purchase
Refunds
We will notify you once your return has been received and inspected.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
support@maisonfontaineparis.com