FAQ's

HOW LONG DOES ORDER PROCESSING TAKE?

Orders are prepared within 1–3 business days, Monday to Friday, excluding holidays.

WHAT ARE YOUR DELIVERY TIMES?

Delivery typically takes 7–15 business days within the United States and 10–20 business days internationally.

CAN I TRACK MY ORDER?

Yes. A tracking number will be emailed once your order ships. Updates may take a few days to appear.

DO YOU OFFER RETURNS?

Yes. Items can be returned within 30 days of delivery.

HOW DO I REQUEST A RETURN?

Contact us with your order details, and our team will guide you through the process.

ARE SHIPPING FEES REFUNDABLE?

Shipping costs are non-refundable unless an item arrives damaged or incorrect.

WHAT IF MY ITEM ARRIVES DAMAGED?

Notify us with photos within 48 hours of delivery, and we will assist you.

CAN I MODIFY OR CANCEL MY ORDER?

Orders can be modified or canceled shortly after placement. Contact us as soon as possible.

WHAT TYPES OF PRODUCTS DO YOU OFFER?

We offer curated furniture, décor, lighting, mirrors, storage solutions, throws, and home accessories designed for timeless elegance.

WHAT COLLECTIONS ARE AVAILABLE?

Our collections include Bedroom, Living Room, Entryway, Decorative Accents, and Luxury Storage, each crafted to create balanced, stylish spaces.

DO YOU SHIP INTERNATIONALLY?

Yes. Worldwide shipping is available, with delivery times varying by destination.

CAN I PURCHASE MULTIPLE ITEMS FROM ONE COLLECTION?

Yes. Collections are designed for cohesive styling, making it easy to build a curated look with multiple pieces.

HOW CAN I CONTACT CUSTOMER SUPPORT?

Email us at support@maisonfontaine.com. We aim to respond within 24–48 business hours.